Effective Date: September 1, 2025

Welcome to the Privacy Policy of Gex App (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our currency exchange application and website (collectively, the “Services”).
Our Services include functionalities for exchanging and managing New Zealand Dollar (NZD), Chinese offshore Yuan (CNH), and Tether (USDT), in partnership with IEPAY.

1. Information We Collect

We may collect information about you in several ways, including:

Personal Information:
When you register or use our Services, you may provide personal details such as your name, phone number, email address, and identification documents required for compliance with anti–money laundering (AML) and know-your-customer (KYC) regulations.

Transaction Information:
We collect data related to your currency exchange activities, including transaction amounts, payment methods, wallet addresses (for USDT), and related exchange history.

Device and Usage Information:
We automatically collect certain technical information, such as your device type, IP address, operating system, and how you interact with our app and website.

Cookies and Tracking Technologies:
We may use cookies and similar technologies to improve your browsing experience and analyze usage patterns. You can adjust your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for purposes such as:

• To Provide Our Services: Process transactions, complete currency exchanges, and manage your account.

• To Ensure Compliance: Verify identity and fulfill AML/KYC requirements in cooperation with iEpay.

• To Improve Our Services: Monitor usage and improve functionality, security, and performance.

• To Communicate with You: Send transaction confirmations, updates, and relevant notifications.

• To Maintain Security: Detect, prevent, and address fraud or unauthorized activities.

3. Disclosure of Your Information

We may share your information in the following cases:

• With Service Partners: With trusted partners such as iEpay, payment processors, and system providers who assist us in delivering secure and compliant exchange services.

• For Legal Requirements: If required by applicable law, regulation, or government request.

• In Business Transfers: In case of merger, acquisition, or asset transfer, your information may be part of the transferred assets.

4. Security of Your Information

We use industry-standard safeguards, including encryption and secure servers, to protect your personal and transaction data.
However, please note that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access your data.

• The right to correct inaccurate or incomplete information.

• The right to request deletion of your personal information, subject to regulatory requirements.

• The right to object to or restrict certain processing activities.

To exercise these rights, please contact us at cs@miepay.com

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website or app with a revised “Effective Date.”
Your continued use of our Services after any updates signifies your acceptance of the revised Privacy Policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: cs@miepay.com
Address: C/14 Triton Drive, Rosedale, Auckland 0632, New Zealand
Phone: +64 (09) 600 6545